Published on December 11th, 2012 | by The Sleepy Shopper2
Mattress Comparison Showdown: Tempurpedic vs. Serta iComfort
The brash newcomer and the market insider go toe-to-toe in a revealing mattress comparison. Tempurpedic vs. Serta iComfort is a mattress comparison pitting one of the most trusted companies in the bedding industry against an upstart competitor pitching the latest in technological advancement.
Tempurpedic vs Serta iComfort Mattress Comparison
Each of these companies has deep pockets to fund endless television commercials touting the most advantageous characteristics of their respective sleep systems. That means it can often be difficult for average consumers to pick through their way through the buying process and getting the information they need with the competing din of sales-speak ringing in their ears.
But Tempurpedic reviews and Serta iComfort reviews online have become a significant contributor to consumer knowledge and the ability to make the right choice when it is time to purchase a new mattress. Often-times the reader can get a fully rounded impression of customer satisfaction – blemishes and all when conducting a mattress comparison. This is the real information you need about a company and its products, including details relevant to pricing, special offerings and customer service.
Mattress comparison: the brands
Tempurpedic mattresses were one of the first on the memory foam market, and that makes them a true innovator. But that could also be considered a cause to pause given the short time frame that memory foam has been on the market relative to other sleep systems. The company’s early entry into this industry-shaking category, however, has earned it respect and appeal among a wide array of consumers and bedding experts. Tempurpedic claims it is the “most highly recommended bed in America” – a phrase in which the company is so confident, it has secured a trade mark.
The appeal to 6 million happy customers, according to Tempurpedic, is the Tempur material’s unique ability to “react continuously to your body’s unique shape, weight and temperature” — creating cushioning and support for all-night comfort.” The company is not shy in tooting its own horn about being an industry-leader in innovation and what its research shows regarding customer satisfaction.
Tempurpedic mattresses come with a 10-25-year limited warranty and a 90-day in-home trial to ensure the customer -has purchased the right bed to meet their individual needs. In addition to the high quality nature of Tempurpedic mattresses, these sleep systems are also known as one of the costliest brands available with prices that range from $699 for a basic twin bed up to nearly $8,500 for the more deluxe models. In a mattress comparison, this is a significant factor as customers want to know if the bed actually commands the higher price.
According to Tempurpedic, 94 percent of its customers are satisfied overall with their mattress, while 92 percent express satisfaction with the quality of their sleep. Nine out of 10 customers say they would buy another of Tempurpedic’s mattresses, the company’s research shows.
Serta, while no bed industry newcomer, has been around for 75 years giving it a broad understanding of customer needs and the mattress market. The Serta iComfort line is aimed at siphoning away Tempurpedic’s market share. They tout an exclusive variation of the memory foam mattress that infuses millions of tiny “Micro Support” gel beads to provide, according to Serta, twice the support and seven times the cooling power of competing models.
The gel-infused nature of Serta iComfort mattresses is intended to addresses one of the most troubling complaints about memory foam – that they sleep too warmly for many people’s comfort, something that many memory foam brands face in mattress comparisons. The proprietary process creates an environment that is comfortable and supportive yet more breathable and cooler than other brands, according to Serta.
Serta, which claims: “We make the world’s best mattress,” includes with its iComfort line a 25-year limited warranty similar to Tempurpedic’s but also a 120-day in-home trial period, which is a month longer than the top competitor.
With fewer models offered than competitor Tempurpedic, Serta is able to offer a more affordable array of choices that range from about $1,300 for a base-level Queen sized mattress up to almost $4,000 for a deluxe Queen sized model – both prices include a standard/flat foundation.
Mattress Comparison: the reviews
Read the reviews, posted on the company’s website, for Tempurpedic brand memory foam mattress models and you’ll find a lop-sided assortment of positive customer experiences that are punctuated by terms like “love,” and “wonderful.”
The reviews for Tempurpedic demonstrate a customer base that is satisfied with their mattress’ comfort, sleep quality and value. Nearly every customer review carries a caveat that the reviewer would recommend the bed to someone else.
Outside customer review sites provide a similar picture of the Tempurpedic brand but with several areas where some users have found concern. The cost of Tempurpedic models is one of the most commonly cited criticisms along with weight (too heavy). Sleeping temperature is another concern, cited frequently enough to prompt Tempurpedic to launch a cooler line of mattresses and react. Offgassing from the foam is another complaint, as some sensitive to chemical odors may have issues with any new polyurethane foams. Still, that’s not bad considering there seems to be general consensus on the quality of the bed itself and the benefits of memory in general.
Serta iComfort reviews, posted on the company website, also trend toward the positive in areas of comfort, quality and price. Overwhelmingly, reviews found their iComfort beds to meet or exceed their expectations and many remarked that the particular model they purchased was the best bed they ever had.
Customer reviews posted on sites unrelated to Serta show a high level of satisfaction with the iComfort line of gel-infused memory foam mattresses. Pain relief, limited off-gassing, cooler sleeping and true motion isolation were all frequently mentioned high points to ownership.
Firmness that exceeded expectations or that was inconsistent in the bed were cited with some frequency as downsides to purchase along with heavy weight. Some reviewers also reported mattress dimensions that were smaller than stated and that caused linens to come loose. The offgassing and temperature issues seem to be mentioned less with iComfort, though there is less reviews in general since it is somewhat newer.
Serta iComfort vs Tempurpedic Mattress Comparison Results
The mattress comparison between Tempurpedic and Serta iComfort reveals two high quality offerings that enjoy superior customer support. It does not appear likely that a customer of either brand would end up dissatisfied with the purchase; therefore the degree of appeal is going to fall largely on individual preference. Memory foam in general tends to rate better than other mattresses, so it is not surprising to see above average satisfaction for both brands. Whenever shopping for a new bed, it’s always wise to consider all your options and research first hand, though using reviews as a mattress comparison tool can prove useful when weighing pros and cons.